Refund policy
Last updated: August 23, 2026.
At Firehouse Coffee, LLC, we want every order to arrive correctly and in good condition. Because we sell coffee and other food products, return eligibility varies by product type. Please review the policy below before requesting a return, replacement, exchange, or refund.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
Please inspect your order promptly after delivery. If an item arrives damaged or defective, or if you receive an incorrect item or your order is missing an item, email orders@firehousecoffee.com within 7 calendar days of delivery.
Please include:
• “Order Issue” in the subject line
• Your name and order number
• A description of the problem
• Photographs of the item, shipping box, packaging, and shipping label, when applicable
• Your preferred resolution
Please retain the product and all packaging until we have reviewed your request. We may request additional information or require the item to be returned.
After reviewing the issue, Firehouse Coffee, LLC may provide an appropriate replacement, refund, or store credit. When the problem resulted from our error or an item arrived damaged or defective, we will cover any authorized return-shipping expense.
COFFEE, COFFEE PODS, FOOD PRODUCTS, AND GIFT BASKETS
For food-safety and quality-control reasons, coffee, coffee pods, gift baskets, and other food or consumable products are final sale and cannot be returned or exchanged.
We will review requests involving products that arrived damaged, defective, contaminated, incorrectly labeled, or different from what was ordered.
Taste is personal. We generally cannot issue refunds because a customer does not prefer a particular flavor, roast, blend, or grind, or because the customer selected the wrong product, quantity, grind, or format when placing the order. However, we still want to hear from you if you believe there is a quality problem with your coffee.
MERCHANDISE, APPAREL, MUGS, AND NON-FOOD ITEMS
Eligible non-food merchandise may be returned within 30 calendar days of delivery. To qualify for a return, the item must be:
• Unused, unworn, unwashed, and unaltered
• In its original condition
• Returned with its original tags and packaging, when applicable
• Accompanied by proof of purchase
All returns require authorization from Firehouse Coffee, LLC before shipment. Do not mail an item back until you have received return instructions. Unauthorized returns may be refused.
Unless an item was damaged, defective, or fulfilled incorrectly, the customer is responsible for return shipping and any additional shipping charges associated with a voluntary exchange. Original shipping charges are nonrefundable.
APPAREL EXCHANGES
Eligible apparel may be exchanged for another size or color within 30 calendar days of delivery, subject to availability. Apparel must be unworn, unwashed, unaltered, and returned with its original tags.
If the requested replacement is unavailable, we may offer a refund or store credit after receiving and inspecting the returned item.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange unless damaged, defective, or fulfilled incorrectly:
• Coffee, coffee pods, food products, and gift baskets
• Opened consumable products
• Gift cards
• Personalized, customized, or made-to-order items
• Clearance or final-sale merchandise
• Wholesale products or bulk commercial orders
• Items purchased from another retailer or third-party seller
• Merchandise that has been worn, washed, used, altered, or damaged after delivery
Products purchased from another retailer must be returned to the original place of purchase under that retailer’s return policy.
ORDER CHANGES AND CANCELLATIONS
We begin roasting, preparing, and packing orders promptly. If you need to change or cancel an order, contact us immediately at orders@firehousecoffee.com.
We cannot guarantee that an order can be changed or canceled after it has entered production, fulfillment, or shipment. An order that has already shipped cannot be canceled.
SUBSCRIPTION ORDERS
Subscription changes or cancellations must be completed before the next subscription order is processed. Canceling or modifying a subscription does not automatically cancel an order that has already been created, charged, roasted, packed, or shipped.
Once a subscription order has entered fulfillment, it is subject to the same return and refund terms as any other order.
RETURN APPROVAL AND SHIPPING
To request authorization, email orders@firehousecoffee.com with:
• “Return/Exchange” in the subject line
• Your name and order number
• The item you wish to return or exchange
• The reason for the request
• Your telephone number
If your return is approved, we will provide return instructions. Items sent without authorization or sent to an address other than the address provided in our instructions may not be accepted.
Customers are responsible for securely packaging authorized returns. Firehouse Coffee, LLC is not responsible for return shipments lost or damaged in transit when the customer arranged the return shipping. We recommend using a trackable shipping service.
REFUNDS
We will notify you after an authorized return has been received and inspected.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Refunds are limited to the amount actually paid for the eligible item. Original shipping charges are nonrefundable unless the return resulted from an error by Firehouse Coffee, LLC or the item arrived damaged or defective.
DELIVERY PROBLEMS
If tracking shows that your package was delivered but you cannot locate it, first check with household members, neighbors, your delivery location, and the carrier. Contact us promptly if the package remains missing so we can help review the shipment information and determine the appropriate next steps.
A replacement or refund for a package marked delivered is not automatic and may require a carrier investigation.
POLICY ABUSE
Firehouse Coffee, LLC reserves the right to refuse a return, exchange, replacement, or refund request that does not meet this policy or that appears fraudulent, abusive, or inconsistent with the circumstances of the order.
YOUR LEGAL RIGHTS
Nothing in this policy limits any non-waivable rights or remedies available to you under applicable law.
CONTACT US
Questions or requests concerning returns, exchanges, damaged orders, or refunds should be directed to:
Firehouse Coffee, LLC
orders@firehousecoffee.com
610-944-1313
15877 Kutztown Road
Maxatawny, PA 19538
