Cancellation policy
Last updated: August 23, 2026
This Purchase Options Cancellation Policy applies to recurring subscriptions offered by Firehouse Coffee, LLC.
SUBSCRIPTION ORDERS
When you purchase a subscription, you authorize recurring deliveries based on the products, quantity, delivery frequency, and other options selected at checkout.
Unless otherwise stated at checkout, your subscription will continue until you cancel it. Your payment method will be stored securely by our payment-processing and subscription-service providers and will be charged for each recurring order.
The price, subscription discount, shipping charges, and applicable taxes for each order will be displayed at checkout or in your subscription account. Taxes and shipping charges may change based on your delivery address, order value, carrier rates, or applicable law.
MANAGING YOUR SUBSCRIPTION
You can manage your subscription through the customer portal using the link provided in your subscription or order-confirmation emails.
Depending on the available subscription options, you may be able to:
• Change your delivery frequency
• Change your next order date
• Skip an upcoming delivery
• Update your products or quantities
• Update your shipping address
• Update your payment information
• Pause or cancel your subscription
Changes must be completed before the next order is processed. Changes made after an order has been created or charged will apply only to future subscription orders and will not automatically change or cancel an order already in progress.
CANCELING A SUBSCRIPTION
You may cancel your subscription at any time without a cancellation fee.
To prevent the next recurring charge, your cancellation must be completed before the scheduled charge date. A cancellation attempted on the scheduled charge date may be too late because the payment or order may already be queued for processing.
Canceling a subscription stops future recurring charges and deliveries. It does not automatically cancel or refund an order that has already been charged, processed, prepared, or shipped.
After canceling, please retain your cancellation confirmation for your records. If you do not receive confirmation or experience difficulty accessing your subscription account, contact us promptly.
- Cancellation must occur before the scheduled charge date.
- Same-day cancellation may be too late if Recharge has queued the payment.
- Cancellation stops future orders only.
- It does not automatically cancel or refund an order already processed or charged.
ORDERS ALREADY PROCESSED
Because Firehouse Coffee begins roasting, packaging, and preparing orders promptly, we cannot guarantee that an order can be changed or canceled after it has been processed.
If a recurring order has already been charged but has not yet shipped, contact us immediately. We will make a reasonable effort to assist you, but cancellation is not guaranteed once fulfillment has begun.
Orders that have already been accepted by the United States Postal Service cannot be canceled.
SUBSCRIPTION ADDRESS CHANGES
Customers are responsible for keeping the shipping address associated with their subscription complete and accurate.
Address changes must be made before the next subscription order is processed. Updating your address after an order has already been created does not automatically update that order.
Firehouse Coffee is not responsible for delays, failed delivery, returned packages, or additional shipping charges resulting from an incorrect or outdated address provided by the customer.
PAYMENT PROBLEMS
If a recurring payment cannot be completed, we or our subscription-service provider may notify you and ask you to update your payment information. Additional payment attempts may be made in accordance with the subscription terms presented at checkout.
A subscription may be paused or canceled if payment cannot be collected. You remain responsible for charges associated with orders that were successfully processed before the subscription was paused or canceled.
PRICE OR PRODUCT CHANGES
Subscription prices, discounts, products, sizes, shipping charges, or other terms may occasionally change. When required, we will provide advance notice before a material change applies to future subscription orders.
If you do not wish to continue under the updated terms, you may cancel your subscription before the next scheduled charge.
If a subscribed product is discontinued or becomes unavailable, Firehouse Coffee may contact you about available options or cancel the affected subscription. We will not charge you for an unavailable product that we cannot fulfill.
RETURNS AND REFUNDS
Canceling a subscription does not automatically create a refund for previous or already-processed orders.
Returns, replacements, credits, and refunds for subscription orders are governed by our Refund Policy. Because coffee and other food products are perishable goods, they may not be eligible for return unless they arrive damaged, defective, incorrect, or otherwise qualify under that policy.
LEGAL RIGHTS
Nothing in this policy limits any non-waivable rights or remedies available under applicable law.
CONTACT US
If you need assistance managing or canceling your subscription, contact us at:
Firehouse Coffee, LLC
orders@firehousecoffee.com
610-944-1313
15877 Kutztown Road
Maxatawny, PA 19538
