Shipping policy
Last updated: August 23, 2026
Firehouse Coffee, LLC carefully roasts, prepares, and packages every order before handing it to the United States Postal Service. This policy explains our processing times, shipping methods, tracking procedures, and how delivery problems are handled.
ORDER PROCESSING
Most orders are processed and prepared for shipment within 2–4 business days after the order is placed.
Processing time is the time required to roast, package, and prepare an order. It is separate from the delivery time estimated by USPS.
Processing may take longer during holidays, severe weather, major promotions, product launches, unusually high order volume, or for large, wholesale, customized, or special orders.
Sundays and major federal holidays are not included when calculating processing time. Orders containing multiple products may occasionally be shipped in more than one package.
SHIPPING METHOD
Firehouse Coffee primarily ships orders through the United States Postal Service. The USPS service used may vary depending on the order’s weight, destination, delivery requirements, and shipping option selected at checkout.
Delivery estimates displayed at checkout or provided through USPS are estimates and begin after USPS accepts the package. Creating a shipping label does not mean that the package has already entered the USPS network.
Except where USPS expressly provides a guaranteed service, delivery dates are not guaranteed. Firehouse Coffee cannot control delays caused by USPS, weather, transportation disruptions, natural disasters, incorrect routing, government actions, or other circumstances outside our reasonable control.
FREE SHIPPING
Eligible orders qualify for free shipping when the order meets the advertised minimum displayed on our website and at checkout.
Free shipping applies only when the qualifying option appears at checkout. Firehouse Coffee may select the USPS service used for orders receiving free shipping. Expedited or upgraded shipping services are not included unless specifically stated.
SHIPPING DESTINATIONS
We currently ship to eligible addresses within the contiguous United States and to eligible APO, FPO, and DPO military addresses.
Delivery to military addresses may require additional time and may provide limited tracking after the package enters the military postal system.
We do not currently offer standard shipping to Alaska, Hawaii, U.S. territories, or international addresses unless arrangements have been approved by Firehouse Coffee before the order is placed.
TRACKING INFORMATION
A shipping confirmation email containing USPS tracking information will be sent after your shipping label is created.
Tracking may take 24–48 hours to update after the label is created or the package is transferred to USPS. Please allow time for USPS to scan and update the shipment.
If you have not received tracking information within four business days of placing your order, please check your spam or junk folder before contacting us.
SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout, including any apartment, suite, unit, building, or postal-box information.
Please review your address carefully before submitting your order. If you discover an error, contact us immediately at orders@firehousecoffee.com.
We will make reasonable efforts to correct an address before shipment, but changes are not guaranteed once an order enters fulfillment or a shipping label has been created. After USPS accepts a package, Firehouse Coffee may be unable to redirect, intercept, or recover it.
Firehouse Coffee is not responsible for delays, failed delivery, or additional costs caused by an incomplete or incorrect address provided by the customer.
RETURNED-TO-SENDER PACKAGES
Packages may be returned to Firehouse Coffee because of an incorrect or incomplete address, refusal, an unclaimed shipment, an expired forwarding order, or repeated unsuccessful delivery attempts.
If a package is returned to us, we will contact the customer to discuss reshipment. The customer may be responsible for additional shipping charges when the return was caused by an incorrect address, refusal, failure to claim the package, or another circumstance outside Firehouse Coffee’s control.
Any refund request involving a returned package remains subject to our Refund Policy. Original shipping charges are generally nonrefundable unless the return resulted from an error by Firehouse Coffee.
USPS DELAYS AND MISSING PACKAGES
If your package appears delayed, first review the USPS tracking information. Temporary gaps between tracking scans do not necessarily mean that a package is lost.
Contact us if tracking has not updated for seven days or if the package has not arrived within seven days after the estimated delivery date. We will review the shipment and may assist with a USPS service request, Missing Mail Search, or insurance claim when appropriate.
Firehouse Coffee may wait for USPS to complete an investigation before approving a replacement or refund. Replacement or refund eligibility will be determined based on the tracking history, delivery circumstances, USPS findings, available insurance, and the facts of the order.
PACKAGES MARKED DELIVERED
If USPS tracking shows “Delivered” but you cannot locate the package:
• Confirm that the shipping address on your order is correct
• Check your mailbox, porch, garage, side doors, and other delivery locations
• Ask household members, neighbors, building staff, or property managers
• Allow one additional business day because some packages may be scanned before final delivery
• Contact your local USPS office with the tracking number
If the package remains missing, contact Firehouse Coffee within seven calendar days of the USPS delivery scan. We will help review the available information and determine whether a USPS investigation is appropriate.
A replacement or refund for a package marked delivered is not automatic. Firehouse Coffee is not responsible for theft or loss occurring after confirmed delivery to the address provided, but we will make a reasonable effort to help the customer investigate the matter.
DAMAGED PACKAGES OR MISSING CONTENTS
If an order arrives damaged, opened, or missing contents, contact orders@firehousecoffee.com within seven calendar days of delivery.
Please provide:
• Your name and order number
• A description of the damage or missing contents
• Photographs of the product, shipping box, packaging materials, and shipping label
• Any visible USPS damage notice
Keep the damaged item, shipping box, packaging, and all contents until the matter is resolved. USPS may require the package and damaged contents to be presented for inspection.
Do not discard damaged items or packaging before receiving instructions from Firehouse Coffee. Discarding them may prevent us from completing a USPS claim or approving a replacement or refund.
SUBSCRIPTION ORDERS
Subscription orders are shipped to the address saved on the customer’s subscription account when each order is processed.
Customers must update subscription shipping information before the next order is created. Updating an address after a subscription order has already processed does not automatically change the address on that order.
Firehouse Coffee cannot guarantee address changes or cancellations after a subscription order enters fulfillment.
ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to change or cancel an order. Because we begin roasting and preparing orders promptly, changes and cancellations are not guaranteed after fulfillment begins.
Orders that have already been accepted by USPS cannot be canceled.
CUSTOMER COOPERATION
Resolution of a lost, delayed, damaged, or misdelivered shipment may require customer cooperation with Firehouse Coffee or USPS. This may include providing photographs, confirming delivery information, retaining packaging, completing forms, or presenting a damaged package to USPS for inspection.
Failure to provide reasonably requested information or retain required evidence may affect our ability to obtain reimbursement from USPS or approve a replacement or refund.
LEGAL RIGHTS
Nothing in this policy limits any non-waivable rights or remedies available under applicable law.
CONTACT US
Questions about shipping or delivery should be directed to:
Firehouse Coffee, LLC
orders@firehousecoffee.com
610-944-1313
15877 Kutztown Road
Maxatawny, PA 19538
